Frequently Asked Questions
Everything you need to know about shopping with Saya.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my shipment in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, Saya ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.